Terms and Conditions

Within this information when 'British Music Experience' or 'BME' is mentioned, this relates to both British Music Experience Ltd and it's operating company Music Experience Britain Ltd.

Access to, and use of, the British Music Experience website is provided subject to the following Terms & Conditions:

Our website http://www.britishmusicexperience.com, is an internet service published by British Music Experience.

In entering our site you are accepting our Terms and Conditions. We may decide to change them at any time and if we do so those changes will be written into these terms and conditions.

  1. Terms of Use
  2. Disclaimer/Limitation of Liability
  3. Copyright and Other Intellectual Property
  4. British Music Experience Products
  5. Indemnity
  6. Laws and Jurisdiction
  7. Rules and Regulations
  8. Booking Terms & Conditions
  9. Accessibility
  1. Terms of Use

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

  1. Disclaimer/Limitation of Liability

This site and the information, names, images, pictures, logos and icons regarding or relating to British Music Experience, it’s products and services (or to third party products and services), is provided “as is” and on an “is available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will British Music Experience be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or on connection with the use of this site. British Music Experience does not warrant that the functions be contained in the material contained in this site will be uninterrupted or error free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. From time to time we may publish links to websites which we feel could be of interest to you. We make every effort to ensure that the sites we recommend are free of viruses or bugs and represent the full functionality, accuracy, reliability of materials, but we cannot be held responsible for the content of any external websites.

  1. Copyright and Other Intellectual Property

The British Music Website is copyrighted. The names, images and logos identifying British Music Experience, or third parties and their products and services are propriety marks of the British Music Experience and/or third parties. Nothing contained herein shall be construed as conferring by implication or otherwise any license or right under any trademark or patent of the British Music Experience, or any other third party. Any material found within the pages of /, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way except for your own personal non-commercial use.

Permission for any other use must be obtained by contacting British Music Experience. We allow you onto this website in return for you agreeing not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use unless the appropriate license has been granted by British Music Experience.

  1. British Music Experience Products

All products and services mentioned in this site are subject to availability and are available at the sole discretion of British Music Experience.

  1. Indemnity

You agree to indemnify and keep indemnified British Music Experience from and against all claims, damages, expenses, costs and liabilities arising in any manner from your entry to and use of the site other than in accordance with these terms and conditions.

  1. Law and Jurisdiction

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

These terms and conditions shall be governed by and construed in accordance with the laws of Great Britain. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of Great Britain.

  1. Rules and Regulations

Occasionally within the site you may find other rules or terms relating to specific material which may conflict with or contradict these terms and conditions. These could be rules for competitions, specific download requirements, or prize draws, for example. If there is any conflict then the rules or terms relating to specific material will win out over the more general terms and conditions.

For specific competition terms and conditions please email [email protected]

  1. Booking Terms & Conditions

The management reserves the right to refuse admission.

Once purchased, tickets cannot be exchanged or refunded except at the absolute discretion of BME.

If any customer wishes to amend the date or time of any booking of the British Music Experience following the purchase of ticket(s) the customer should immediately notify BME who shall use it’s reasonable endeavours to accommodate the alternative date and time requested by the customer. An administration fee of £5 per booking will be charged by BME to that customer. For the avoidance of doubt, the administration fee will apply to all bookings made on-line on BME’s website and through the call centre operated by BME.

Ticket holders for British Music Experience tickets (including disabled guests and groups and schools) must arrive at the “meeting point” no less than 15 minutes prior to their experience time.

Latecomers will not be admitted to the British Music Experience except at the absolute discretion of BME.

BME will use its reasonable endeavours to be open and operational during published opening hours but reserves the right to close the Experience on any given day or part thereof, whether for security or any other reason, without notice. In the event of such closure, any Tickets issued for use on the day of closure will be exchanged or refunded by BME at the price paid for them but no further compensation will be paid.

Visitors are reminded that from time to time parts of the Experience may be closed for maintenance or for technical reasons. Tickets will not be refunded and no compensation will be paid in the event of such closures.

Proof of entitlement for certain ticket types may be required for entry (for example, to qualify for the student concession ticket a valid NUS card or valid internationally recognised student ID should be produced).

Visitors should be aware that there may be school groups in the attraction during a visit.

British Music Experience reserves the right to alter any offers and promotions without notice.

No promotions and special offers are valid on Bank Holidays.

The management reserves the right to remove a customer from the building if their behaviour is considered likely to either cause offence or create a nuisance to other visitors or staff.

British Music Experience reserves the right to alter admission prices and opening times without notice. Visitors are reminded that from time to time parts of the Experience may be closed for maintenance or for technical reasons. Tickets will not be refunded and no compensation will be paid in the event of such closures.


  • The British Music Experience exhibition is suitable for children.
  • All children under the age of 5 are admitted free to the exhibition.
  • Children under the age of 16 should be accompanied at all times by an adult over the age of 18.
  • Parents with young children are welcome in British Music Experience. Buggies may be taken anywhere.
  • Locker facilities will be provided for a fee, subject to availability.
  • Baby changing facilities available.

Visitor Health and Safety

British Music Experience may draw visitor’s attention to certain Health & Safety procedures to which visitors must adhere to.

Visitor Conduct

BME reserves the right to prosecute any persons found damaging or defacing any part of the Experience.

Visitors are required to observe the following prohibitions while at the Experience:

  • No smoking
  • No pets or animals except for guide dogs and hearing dogs
  • No consumption of food and drink inside the exhibition (except bottled water) without expressed permission of BME
  • No access to any area of the attraction other than areas designated for access by visitors
  • No use of illegal drugs or consumption of alcohol except in authorised places and in accordance with the Licensing Act 2003


In the interest of safety, visitors may be asked to submit to a search of their person or belongings and anyone refusing to submit or found to be in possession of materials believed by BME to be dangerous or unsuitable will be denied entry or removed from the Experience.

Visitors must keep their personal belongings with them at all times and BME accepts no responsibility for loss, theft or damage to any personal belongings brought into the Experience.


Photography and video recording is strictly prohibited within the galleries.

From time to time BME or other authorised third parties may carry out photography or other recording at the attraction and any images or recordings may feature visitors. Visitors consent to the use of such images by BME in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with BME and/or any authorised third party.

  1. Accessibility

All circulation spaces and galleries at British Music Experience are fully accessible.

British Music Experience is on the ground floor of the Cunard Building. The main entrance has 12 steps going up to it. There is disabled access situated at the side entrance to the building on Water Street. Please see a member of crew for assistance.

There is level or ramp access throughout the foyer, main exhibit area, shop and café.

All areas of the exhibition which have audio have integrated loop systems, visitors who wear hearing aids should switch them to the T Setting.

There is seating for rest points throughout the exhibition.


There is no designated car parking for British Music Experience. There is public pay and display parking around the Cunard Building along with extensive car parking facilities at the Albert Dock and Liverpool ONE.


The circulation space within the building is fully accessible for wheelchairs.

Toilet Facilities

There are accessible toilet facilities within the main toilet section in between the playback café and the discovery zone. These facilities feature emergency alarms and communication points.

Facilities for those with hearing loss

British Music Experience is designed to be a multi-sensory exhibition.

British Music Experience is a self-guided experience, however, audio guides are available. Printed versions of our audio guide are available on request and can be sent out via email or by post.

Hearing Dogs are welcome.

Facilities for those who are blind or partially sighted

We are currently developing an audio described audio guide, we hope that this will be available for opening in February 2017, this will be provided free of charge to our visitors who are blind or partially sighted. If this is unavailable, standard audio guides will be provided free of charge to our visitors who are blind or partially sighted.

Guide Dogs are welcome.

Please note that the lighting levels within the exhibition space are low. Other areas have large windows out on to the riverside, which can be extremely bright.


British Music Experience operates a Free Carers Policy, whereby it offers a free carer ticket to any customers who requires essential assistance to visit our building.